Terms of sale

These terms of sale govern the services offered by 3H Travel, a travel agency based in Houmt Souk, Djerba, Tunisia (phone +216 31 531 689, WhatsApp +216 97 443 337). Registration details are provided on request.

Scope

3H Travel offers excursions and tours in Tunisia, organised trips abroad, support with visa applications, and flights and hotel bookings on request.

Requests and bookings

A form completed on the site, a WhatsApp message or a phone call is a request for information or a quote, not a firm booking. A booking is effective only after written confirmation from the agency, which states availability, programme, price and conditions of the service.

Prices

Prices shown on the site are indicative. The applicable price is the one in the written offer confirmed by the agency, in the currency stated. It may vary depending on dates, number of participants, season and supplier availability. What is and is not included is detailed in the offer.

Payment

Payment terms (deposit, balance, due dates, accepted methods) are set out in the confirmed offer. A booking may be subject to payment of a deposit.

Changes and cancellation

Change and cancellation conditions depend on the confirmed offer and on the terms of the suppliers concerned (airlines, hotels, carriers, local operators). Some tickets and reservations may be non-refundable. These conditions are given to you before you confirm. If we cancel, we will offer an equivalent service or a refund of the sums paid for the cancelled service.

Visas

3H Travel helps you prepare your visa application (document checklist, advice, guidance on the process). The decision to grant a visa rests solely with the consular authorities: the agency does not guarantee that a visa will be granted or any processing time. Consular and service fees are stated in the offer and are generally not refundable if the visa is refused.

Travel documents

It is your responsibility to make sure your travel documents (valid passport, visa if required, permits) are in order. We recommend taking out travel insurance.

Liability

3H Travel is responsible for the proper performance of the services it sells, within the limits set by law. It cannot be held liable in cases of force majeure, acts of a third party unconnected with the provision of the service, or failure by the traveller to meet their obligations. Third-party suppliers remain responsible for their own services.

Complaints

Any complaint should be sent to the agency as soon as possible, by WhatsApp or phone, so that an amicable solution can be sought.

Personal data

The processing of your data is described in our privacy policy.

Governing law and disputes

These terms are governed by Tunisian law. Failing an amicable agreement, the competent Tunisian courts will have jurisdiction.